Privacy Policy - DK Fast Delivery
At DK Fast Delivery, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and mobile application ("Platform").
IMPORTANT NOTICE: This Privacy Policy is part of our Terms of Use. Please note that DK Fast Delivery acts strictly as a logistics partner only. By using our Platform, you consent to the collection and use of your data as described here. For orders related to Health & Wellness products, we strictly share only necessary delivery details with our verified Vendors.
1. Information We Collect
1.1. Personal Information: When you register, we collect details such as your name, phone number, and email address.
1.2. Location Data: We collect precise or approximate location data to show you nearby restaurants, grocery stores, and Health & Wellness vendors, and to ensure accurate delivery. For Merchant Partners and Delivery Riders, location data is also collected to map stores and track active deliveries.
1.3. Order History: We maintain a record of your past orders, delivery addresses, and payment preferences for a smoother experience.
2. Partner and Delivery Rider Data
2.1. For Merchant/Store Partners (DK Fast Delivery Partner App):
Information We Collect: When a merchant or store registers on our Platform, we collect business details including store name, owner's name, business address, email, phone number, and bank account details for order settlement purposes.
Location Data: We collect precise location data of partner stores to display them correctly to nearby customers and dispatch delivery riders.
Data Usage: This data is strictly used for order management, processing payouts, account security, and fraud prevention.
2.2. For Delivery Riders (DK Fast Delivery Rider App):
Information We Collect: When a rider registers, we collect personal details including name, phone number, email address, emergency contact, government-issued ID (like Driving License, Aadhaar, or PAN card), and vehicle registration details.
Background Location Data (Most Important): We collect precise and real-time location data, including when the app is running in the background or when the screen is closed. This is strictly required to assign nearby orders, track deliveries in real-time for customers, and calculate accurate delivery distances.
Data Usage: Rider data is used solely to manage deliveries, calculate payouts, ensure user safety, and prevent fraudulent activities on the Platform.
3. Children’s Privacy (Under 13)
3.1. Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
3.2. If we discover that a child under 13 has provided us with personal data, we will delete such information from our servers immediately. Parents or guardians who believe their child has provided data may contact us at support@dkfastdelivery.com.
4. How We Use Your Information
4.1. To maintain your account and process orders efficiently.
4.2. To share necessary details (address and phone number) with our delivery partners and vendors (including Health & Wellness providers) for fulfillment.
4.3. To send order updates, OTPs, and promotional offers (which you can opt out of anytime).
5. Sharing of Information
5.1. With Vendors: We share your delivery details strictly for order fulfillment. Vendors are prohibited from using your data for their own marketing.
5.2. Third-Party Providers: We use secure third-party payment gateways and SMS providers. We do not store your sensitive banking details.
5.3. Legal Compliance: We may disclose data if required by law or to protect the safety of our users and the Platform.
Note: We do NOT sell or rent your personal data to any third-party marketing companies.
6. Data Security
We implement industry-standard security measures and use secure servers to protect your data. However, no internet-based system is 100% secure, and users are encouraged to keep their login credentials confidential.
7. Account and Data Deletion Rights (For Customers, Partners, and Riders)
7.1. Deletion Requests: All users—including Customers, Merchant Partners, and Delivery Riders—have the right to request the permanent deletion of their account and personal data at any time.
7.2. How to Request Deletion: You can request data deletion directly through the account settings within our mobile applications, by filling out our secure web form here: https://forms.gle/rskJi5DcfZ7WTdnu6, or by sending an explicit email to our support team at support@dkfastdelivery.com.
7.3. Data Retention: Upon receiving a valid request, we will delete your personal, location, and account information from our active databases within 30 days, except where retention is legally mandated (such as past order invoices or tax/settlement compliance data).
8. Changes to this Policy
We may update this Privacy Policy periodically. Significant changes will be notified via the app or website.
Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us at: support@dkfastdelivery.com.